Front Office Associate - Luxury Beauty & Hospitality

Join Mustika Ratu, Indonesia’s iconic beauty and wellness brand, as a Front Office Associate in our Tanah Abang location. This is your opportunity to be the first point of contact for our esteemed clients, embodying the warmth, professionalism, and elegance that define our luxury hospitality experience. At Mustika Ratu, we blend traditional Indonesian beauty with modern wellness, creating a unique and unforgettable journey for our clients. In this role, you will be at the heart of our operations, ensuring every guest feels valued and pampered. Our Tanah Abang location is a vibrant hub of beauty and wellness, and we are looking for a Front Office Associate who can bring the same level of dedication and enthusiasm to their work.

As a Front Office Associate, you will play a crucial role in managing our reception area, handling client inquiries, and ensuring smooth check-ins and check-outs. You will be the face of our brand, representing Mustika Ratu with professionalism and warmth. This role offers a dynamic and rewarding environment where you can grow and develop your skills in a luxury beauty and hospitality setting. Join us and be part of a team that is passionate about creating exceptional experiences for our clients.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests at the reception desk, ensuring a warm and professional welcome.
• Handle client inquiries and provide information about our services and products.
• Manage check-ins and check-outs, including processing payments and issuing receipts.
• Coordinate with other departments to ensure seamless service delivery.
• Maintain a clean and organized reception area, ensuring it is always presentable.
• Assist with event planning and coordination, including setting up and tearing down event spaces.
• Provide excellent customer service, addressing any concerns or issues promptly.
• Stay updated on company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a front office or customer service role, preferably in a luxury or hospitality setting.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in using office software such as Microsoft Office, including Word, Excel, and Outlook.
• Strong organizational skills, with the ability to manage time and workload efficiently.
• Familiarity with customer service best practices and a commitment to delivering exceptional service.
• Ability to work in a fast-paced environment, with the flexibility to adapt to changing priorities.
• Professional appearance and demeanor, with the ability to represent the company with poise and professionalism.
• Fluency in both English and Indonesian, with the ability to communicate effectively in both languages.

🛠️ Keahlian

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