Client Experience Support - Billing (Permanent WFH)

Join Doneverse as a Client Experience Support - Billing professional and play a pivotal role in ensuring seamless financial interactions for our valued clients. This is a permanent work-from-home opportunity based in Bali, offering flexibility and a dynamic work environment. As a Client Experience Support - Billing, you will be the first point of contact for clients, providing exceptional support and resolving billing issues efficiently.

Doneverse is a leading company in the digital services industry, known for its innovative solutions and commitment to client satisfaction. With a team of dedicated professionals, Doneverse aims to deliver exceptional value to its clients. This role offers a competitive salary and the opportunity to grow within a supportive and collaborative team.

📋 Tanggung Jawab Pekerjaan

• Provide first-line support to clients, addressing billing inquiries and resolving issues promptly and professionally.
• Manage and update client billing information using systems like QuickBooks or Xero.
• Generate and distribute invoices, statements, and payment reminders to clients.
• Monitor payment statuses and follow up with clients to ensure timely payments.
• Assist in the reconciliation of accounts, identifying and resolving discrepancies.
• Maintain accurate and up-to-date client records and documentation.
• Collaborate with the finance team to ensure accurate and timely financial reporting.
• Stay informed about billing policies and procedures, and ensure compliance with regulatory requirements.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a billing or customer service role, preferably in the digital services or finance industry.
• Strong knowledge of billing systems and software, such as QuickBooks or Xero.
• Excellent communication and interpersonal skills, with the ability to handle client inquiries professionally.
• Attention to detail and a strong organizational skills to manage multiple tasks and deadlines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic understanding of financial principles and practices.
• Familiarity with CRM systems, such as Salesforce or HubSpot, is a plus.
• Bachelor's degree in Business Administration, Finance, or a related field is preferred.

🛠️ Keahlian

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